Omni-channel transaction processing
For many years store based merchants have been growing their customer base by setting up an online presence while some purely online merchants are now setting up physical stores. For merchant acquirers operating on regulated revenue streams having single technology system supporting a wide range of services to cover all channels is critical to maintaining a margin on the business. You will want to offer services in many countries and integrate with fintechs that offer specific payment choices. This is a fast changing market for which you need technology that can be rapidly changed to offer new payment options to your customers.
Workflow process with graphical display of the each step making it easy to view and change how each transaction is processed
Mapping technology allows the quick creation and management of connections to internal and external systems such as card schemes or fintechs
Fraud detection solution available specifically geared to merchant fraud
In Depth
Authentic also gives you the technology to move to an omni-channel solution in incremental stages and consolidate your payment services over time. NCR has developed a maturity model to help you plan the strategic development of your omni-channel solution or payments hub.
- As a first step towards transaction processing maturity, you can replace current siloed systems with Authentic to provide a responsive, agile solution that can improve the total cost of ownership of current systems, replace out-of-support systems or to handle new devices.
- Authentic then enables you to consolidate a number of payment channels as a next step, supporting the development of a service management system that helps speed the deployment of new products and services. More channels can be added over time.
- At the fully mature stage, Authentic allows you to incorporate all payment types to create a fully comprehensive solution that delivers a single customer experience whatever combination of in-store, online, or mobile platform they choose.
At each stage of the development, Authentic can be tightly integrated with Fractals for remote deposit capture.
NCR also supports your transition to omni-channel transaction processing with the following services:
- Project management
- Installation
- Testing
- Customization
Read the press release here about how CCV uses Authentic to improve quality of payments services for 200,000 retail customers across ten European countries.