Omni-channel Payments
Many banks are looking to transition from the traditional silo systems processing transactions for a single channel to an ‘omni-channel payments hub’. With bank customers choosing the channel for a transaction based on their convenience, it is more imperative to consistently deliver transactions across as many channels as possible. To do that you need the flexibility in the transaction orchestration to recognize uniqueness of individual channels while lower the cost of ownership by sharing as much as possible. Once this is in place there is the option of further improving customer services such as to allow the initiation of a transaction in one channel and completion in another.
Workflow authorization process with
graphical display of each step making it
easy to view and change the processing
logic for each transaction
Mapping technology allows the quick
creation and management of connections
to internal and external systems with off the
shelf definitions for many card schemes
Start with a single channel or focused set of
transactions and gradually grow the service
to a wider set of capabilities; flexibility to
choose your path for growth
Features
- Multi-institutional, mult-currency, multi-language and multi-channel support
- ATM and POS support for all major devices
- Off-the-shelf card scheme support
- PCI PA-DSS certification
- Compliance with EMV standards including contactless and NFC
- Transparent and re-configurable business logic
- Real-time risk managmeent rules
- Easy configuration for new network and host interfaces
- Scalability - from small gateway systems to global networks
- 24 x 7, 99.9999% resilience
- Benchmarked to over 10,000 transactions per second
Benefits
- Respond to new opportunities quickly, accurately and cost-effectively
- reduce the time to market for new products, functionality and channels
- Streamline operations, while maximizing return on investment in existing systems
- Minimize support requirements and dependency on legacy skills
- Avoid costly vendor-dictated upgrade cycles and feature development
- Maintain excpetional performance levels from a cost effective commodity platform
- Control budgets, enhance profitability and benefit from a low cost of ownership
In Depth
Duplication of systems across different payment types and different channels accounts for a large percentage of these costs. Duplication also lengthens the implementation time for new products and services. Streamlining the environment by reducing this duplication frees up investment in new technologies and reduces the time to market of new services. The end goal is a mature omni-channel payment solution that can connect to all internal and external systems, and provides repeatable functions to all payment types from cards and checks to real-time (faster payment) transactions.
By giving you the ability to combine all the common components involved in processing retail transactions into a single service, Authentic acts as a mature omni-channel payment solution. It also gives you the technology to develop omni-channel or payment hub capabilities in incremental stages and consolidate your payment services over time. NCR has developed a maturity model to help you plan the strategic development of your payments solution.
- As a first step towards establishing a multi-channel solution, you can replace current siloed systems with Authentic to provide a responsive, agile solution that can improve the total cost of ownership of current systems, replace out-of-support systems or to handle new devices.
- Authentic then enables you to consolidate a number of payment channels as a next step, supporting the development of a service management system that helps speed the deployment of new products and services. More channels can be added over time.
- At the fully mature stage of development, Authentic allows you to incorporate bank-teller and self-service channels for a fully comprehensive, omni-channel solution that delivers a single customer experience across all branch and self-service channels.
At each stage of the development, Authentic can be tightly integrated with Vision from NCR, for monitoring ATM services, and NCR APTRA Passport for remote deposit capture.
NCR also supports your transition to a mature, omni-channel payments solution or payments hub with the following services:
- Project management
- Installation
- Testing
- Customization