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Q-Flow

 

Q-Flow provides bank branches with advanced customer reception, interaction management, appointment scheduling and staff planning tools. As banking consumers demand more access to the services they require across multiple channels during extended hours, it becomes more important than ever to balance new digital services along with existing channels to provide a consistent, connected customer journey. Q-flow provides branches with advanced customer reception, queuing, routing, workflow, interaction management, appointment scheduling, and latest in staff planning and business intelligence tools

 

 

 

 

 

Features
  • Optimize revenue generation processes, with sales, customer service, and back-office solutions that empower customers to easily secure and control time with their banker on their preferred device, anytime, anywhere
  • Allow sales associates to reduce their focus on administrative tasks and more time on what really matters; the customer
  • A modular, configurable solution that reduces deployment time and minimizes support and testing costs while adapting to incorporate new, advanced functionality
  • Enable a true omni-channel experience powered by rich, personalized information across the convenience of the customer’s favored channels

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