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Interactive Banker

NCR Interactive Banker uses real-time customer data so the very best assisted service is offered at the most appropriate moment.

Today, bank customers are demanding much more than just good service.

 

Banks must understand their customers and provide them with an amazing experience. If they don’t, customers are more willing than ever before to move to a different financial institution that will meet their needs.

 

It makes for happier customers, more efficient use of staff time and is good news for cross-selling too.

 

  • Precision service—tablet technology delivers a staff view of multiple live transactions at each Interactive Teller, so assistance can be precisely targeted
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  • Sharper sales focus—thanks to realtime information on cross-selling opportunities, staff can act immediately and offer customers a product they are interested in

 

  • Smaller is better—smarter deployment delivers operational cost savings, including the freedom to open smaller, more cost-effective branches—and win new customers

Features

  • View and control up to 6 self-service devices at once
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  • Transaction override capabilities
 
  • Supports withdrawal overrides and over limit
 
  • Future new transaction capabilities e.g. Bill Payment

 

  • One view portal for all disparate applications
  • Identify and offer personalized service based on their data
 
  • Minimal integration with maximum CRM value
 
  • Remote view, track and analyze customer self-service interactions in your branch
 
  • Identify bank and non-bank customers and be prepared for interactions
 
  • Respond seamlessly to customer help requests