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Technology optimization

 

To be successful, new technology deployments such as self-service checkout, kiosks and digital signage, must be properly embedded into your environment. This includes everything from placement and customer communications, to ongoing measurement.

 

Technology Optimization leverages human factors principles and best practices to ensure that technology solutions meet and exceed business objectives through proper planning, operational preparation, organized deployment, and ongoing performance measurement.  This includes:

 

  • Impact and Capacity analysis – determine the current capacity and impact of new technology, including how it impacts the business case
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  • Operational readiness – identify all areas of impact and enable readiness
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  • Value realization – utilize the TOUR approach (Target Optimized Utilization for Return on investment) to ensure the benefits are achieved
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  • Mass deployment – plan for and support all phases of deployment
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  • Dashboard management – identify the KPIs and build the dashboard to track performance
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The benefits of Technology Optimization include:

  • Enterprise clarity of technology goals and impacts
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  • Reduction in pilot expenses
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  • Organizational change acceptance
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  • Optimizes technology gains and acceptance
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  • Corrects poor initial deployments
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  • Enables technology competitive advantage