Branch and store design services
Your customer’s experience is directly influenced by all aspects of your branch or store
design. NCR Design Services’ holistic approach includes the branch or store’s physical
appearance, pilot design management, messaging across channels, customer
touchpoints and application interface screens.
Our experts will provide unique, empirical evidence of what's really happening in your
branch or store, helping you to understand how customers interact with all the different
staffed and self-service points, as well as where the bottlenecks and problem areas.
and customers think, instead of making people learn to think the way a computer works.
Our goal is to design and implement intuitive solutions that require very little or no
training and focus on the user, task, screen content/layout and navigation.
application user interface to the company brand. Our consultants will leverage industry
best practices and consumer impressions to provide a prioritized list of
recommendations to ensure your customer’s experience is optimized.
We can help you reduce customer wait time, attract more customers, increase sales
volumes and reduce the number of staff engaged in routine low value transactions.