Incident Management


NCR Incident Management Services provide the ATM management you need to take full advantage of your ATM network 24x7. Using industry-leading tools and processes, including the NCR Vision dashboard, our Incident Management Services ensures your network is constantly and efficiently managed.



Network availability is improved by faster and more accurate service dispatch, increased first-time fix rates and the ability to resolve problems remotely. By using Incident Management services for ATM management, you can help analyze and correlate a variety of management inputs and see the information you need for empowered decision-making.







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  • Single point of contact for status information
  • Make more informed decisions
  • 24x7 ATM monitoring
  • Event management, including service dispatch
  • Performance reporting and reviews
  • Combined business and operational data analysis
  • At-a-glance KPIs (Key Performance Indicators)
  • Multivendor capability Branch ATM help desk services
  • Mobile access through Pulse Banking (iOS and Android)
  • Cash and Deposit levels/APTRA OptiCash integration