ATM Second Line Maintenance Services

NCR has more than 13,000 service professionals that are connected to our extensive hardware maintenance network with customer care centers around the world. With NCR as your ATM Second Line Maintenance service partner, you have access to the support and resources of a global network of people and technology with the expertise to match your specific availability needs.



  • Industry leading tools to achieve increased availability including NCR’s proprietary Self-Service Diagnostic Gateway
  • Ability to tailor service with comprehensive options including a range of response times
  • Easy and immediate ability to request service including 24-hour problem reporting


  • Remote resolution to diagnose and resolve the problem remotely when possible


  • Assurance that service meets factory specifications


  • Proactive and predictive services optimize availability - Preventive maintenance is included with every service call


  • Service available for both the ATM and ITM