Multivendor ATM Maintenance Services
NCR provides first and second line maintenance on over 12,000 multivendor ATMs in over 19 countries globally. In the USA, we use specially trained technicians providing support on other OEM ATM machines. We work with trusted partners to provide the best quality parts to effectively service the OEM equipment to ensure you achieve high availability across your entire ATM fleet. Benefits include:
Single Service Level Agreement
Having a single agreement allows the financial institution to reduce the time spent negotiating contracts and gives them far better clarity and simplicity to terms and coverage. The financial institution will have clear management reporting as it is able to have a holistic view of the availability and performance of all units across their entire fleet.
Single Point of Contact
The management of the ATM estate is far easier when there is a single point of contact. The financial institution is able to reduce the internal cost and operation error of multiple touch points and escalation channels. The retail banking staff is then able to focus on providing an enhanced service and drive more revenue through their financial products.
The ATM engineers have the ability to fix different OEM ATMs which will reduce the call out and response times. In addition, preventative maintenance can be carried out while the technician is on site.
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