Future of Hospitality Report


Retail Insider’s inaugural ‘Future of Hospitality’ report sets out to highlight some of the key trends and themes now impacting restaurants, cafes, bars, take-away specialist, and hotels – and focuses on technology and how it’s becoming a more prevalent feature in these key areas:


  • Delivery
  • Loyalty
  • Marketing/CRM
  • Omni-Channel
  • Payments
  • Inventory Management/Labour
  • Automation
  • Personalisation/Engagement

This report identifies new challenges, but more importantly, highlights the opportunities and helps plot a path to future success, with technology playing a key role.

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