The security and integrity of our systems are top priorities for NCR VOYIX. We are working around the clock to re-establish secure access to the impacted Counterpoint applications as quickly as possible and will continue to share updates as the plan progresses.
June 2, 2023
NCR VOYIX Counterpoint customers,
Thank you for your patience as we continue our recovery of impacted Counterpoint applications. Here is an overview of Counterpoint recovery plan progress:
The security and integrity of our systems are top priorities for NCR. We are working around the clock to re-establish secure access to the impacted Counterpoint applications as quickly as possible and will continue to share updates as the plan progresses.
May 26, 2023
Thank you for your patience as we continue our recovery of impacted Counterpoint applications. Here is an overview of Counterpoint recovery plan progress:
The security and integrity of our systems are top priorities for NCR VOYIX. We are working around the clock to re-establish secure access to the impacted Counterpoint applications as quickly as possible and will continue to share updates as the plan progresses.
Need support now? Please contact your NCR partner. Temporary solutions are available while the restoration process is underway.
May 19, 2023
NCR VOYIX Counterpoint customers,
Thank you for your patience as we work to recover impacted Counterpoint applications. Here is an overview of our Counterpoint recovery plan progress:
The security and integrity of our systems are top priorities for NCR. We are working around the clock to re-establish secure access to the impacted Counterpoint applications as quickly as possible and will continue to share updates as the plan progresses.
Need support now? For configuration changes, new Secure Pay account setup and CPMobile issues, please contact your NCR partner. Temporary solutions are available while the restoration process is underway.
NCR Aloha customers,
Our team continues our 24/7 efforts to execute our recovery plan to re-establish secure access to impacted Aloha applications. Aloha Configuration Center (CFC), NCR Back Office (NBO), Insight, Command Center (CMC), Loyalty, Stored Value, Mobile Pay, Pulse, Customer Voice and Aloha Restore are now online in our new cloud environment. Please read the additional application recovery updates, below.
The security and integrity of our systems are top priorities for NCR. Thank you for your patience and continued partnership as we worked to re-establish secure access to the impacted Aloha applications.
May 17, 2023
Our team continues our 24/7 efforts to execute our recovery plan to re-establish secure access to impacted Aloha applications. Aloha Configuration Center (CFC), NCR VOYIX Back Office (NBO), Insight, Command Center (CMC), Loyalty, Stored Value, Mobile Pay and Pulse are now online in our new cloud environment. Please read the additional application recovery updates, below.
The security and integrity of our systems are top priorities for NCR. We are working around the clock to re-establish secure access to the impacted Aloha applications as quickly as possible. We will continue to send updates through the remainder of our restoration process. To read more about our recovery plan updates, view our cybersecurity updates page on ncr.com.
May 16, 2023
Our team continues our 24/7 efforts to execute our recovery plan to re-establish secure access to impacted Aloha applications. Aloha Configuration Center (CFC), NCR VOYIX Back Office (NBO), Insight, Command Center (CMC), Loyalty, Stored Value, Mobile Pay and Pulse are now online in our new cloud environment. Please read additional application recovery updates, below.
The security and integrity of our systems are top priorities for NCR. We are working around the clock to re-establish secure access to the impacted Aloha applications as quickly as possible. We will continue to send updates through the remainder of our restoration process.
May 11, 2023
Our team continues our 24/7 efforts to execute our recovery plan to re-establish secure access to impacted Aloha applications. Aloha Configuration Center (CFC), NCR VOYIX Back Office (NBO), Insight, Command Center (CMC), Loyalty, Stored Value, Mobile Pay and Pulse are now online in our new cloud environment. Please read the additional application recovery updates, below.
Pulse Real-Time API is now enabled and the connection is restored. Data connections should now be flowing to you and your partners (e.g., OpenTable or Up ‘n go).
The security and integrity of our systems are top priorities for NCR. We are working around the clock to re-establish secure access to the impacted Aloha applications as quickly as possible. We will continue to send updates through the remainder of our restoration process.
May 6, 2023
Our team continues our 24/7 efforts to execute our recovery plan to re-establish secure access to impacted Aloha applications. Aloha Configuration Center (CFC), NCR VOYIX Back Office (NBO), Insight, Command Center (CMC), Loyalty, Stored Value and Mobile Pay are now online in our new cloud environment. Please read the additional application recovery updates, below.
The security and integrity of our systems are top priorities for NCR. We are working around the clock to re-establish secure access to the impacted Aloha applications as quickly as possible. We will continue to send updates through the remainder of our restoration process.
May 5, 2023
Thank you for your patience as we work to recover impacted Counterpoint applications. Here is an overview of our Counterpoint recovery plan progress:
The security and integrity of our systems are top priorities for NCR. We are making progress configuring Customer Connect, Smart Alerts and billing for Secure Pay and Software Maintenance/CSS in the new environment. We are working around the clock to re-establish secure access to the impacted Counterpoint applications as quickly as possible and will continue to share updates as the plan progresses.
Need support now? For configuration changes, new Secure Pay account setup and CPMobile issues, please contact your NCR partner. Temporary solutions are available while the restoration process is underway.
May 3, 2023
Our team continues our 24/7 efforts to execute our recovery plan to re-establish secure access to impacted Aloha applications. Aloha Configuration Center (CFC), NCR VOYIX Back Office (NBO), Insight, Command Center (CMC), Loyalty and Stored Value are now online in our new cloud environment. Please read the additional application recovery updates, below.
The security and integrity of our systems are top priorities for NCR. We are working around the clock to re-establish secure access to the impacted Aloha applications as quickly as possible. We will continue to send updates through the remainder of our restoration process.
April 28, 2023
Our team continues our 24/7 efforts to execute our recovery plan to re-establish secure access to impacted Aloha applications. Aloha Configuration Center (CFC), NCR VOYIX Back Office and Command Center (CMC) are now online in our new cloud environment. Please read the additional application recovery updates, below.
The security and integrity of our systems are top priorities for NCR. We are working around the clock to re-establish secure access to the impacted Aloha applications as quickly as possible. We will continue to send updates through the remainder of our restoration process.
April 26, 2023
Our team continues our 24/7 efforts to execute on our recovery plan to re-establish secure access to impacted Aloha applications.
Here is an overview of our recovery plan progress:
The security and integrity of our systems are top priorities for NCR. We are working around the clock to re-establish secure access to the impacted Aloha applications as quickly as possible. We will continue to send updates through the reminder of our restoration process.
April 21, 2023
Our team continues our 24/7 efforts to execute on our recovery plan to re-establish secure access to impacted Aloha applications. Please know we have heard your feedback and developed this plan based on the priority items we believe will help you get back to business as usual as soon as possible.
Here is an overview of our recovery plan progress:
The security and integrity of our systems are top priorities for NCR. We are working around the clock to re-establish secure access to the impacted Aloha applications as quickly as possible and will continue to share updates as the plan progresses.
April 18, 2023
Our team continues our 24/7 efforts to execute on our recovery plan to re-establish secure access to impacted Aloha applications. Please know we have heard your feedback and developed this plan based on the priority items we believe will help you get back to business as usual as soon as possible. We previously shared our goal to bring all impacted applications back online this week, and while that remains our target, we hope to restore your services sooner.
Here is an overview of our recovery plan progress:
The security and integrity of our systems are top priorities for NCR. We are working around the clock to re-establish secure access to the impacted Aloha applications as quickly as possible. We will have further updates on the timeline for rebuilding this new environment and we continue to target this week to bring these applications back online.
We know business owners get a lot of emails. Here’s a list of tech emails we’ve sent your way to guide you through restoration.
Subject Line Send Date
24/7 support for small business regional contacts
Texas
844-263-0305
West
844-263-0298
Northeast
844-263-0190
Central
844-263-0147
Southeast
844-249-9602
Enterprise and global customers: Please contact your local account executive or channel account manager.