Restaurants: Frequently asked questions regarding COVID-19

Published April 9, 2020

NCR has established a global coronavirus response task force to help maintain employee safety, customer safety and business continuity. 

We're focused on making commerce possible. And we’re in constant contact with our customers to help you do that through a variety of support options including (but not limited to):

If you have additional questions or would like to consult with us on how to take your brand through these challenging times, please don't hesitate to contact us at 1-800-CALL-NCR.

Our focus is on the safety and well-being of our employees, who are vitally important to supporting you and your business, as well as the communities where we operate and the safety and continued service of our customers.

We want to minimize service disruptions or impacts to your business. Our goal is to continue offering the same level of quality, responsiveness and support you’ve come to expect from NCR.

We created a COVID-19 Task Force and have instituted strict guidelines to limit the risk of virus spread and keep our employees and their families healthy. We are providing ongoing and transparent communications for our employees regarding our continuity plans and new preventive measures.

We will be implementing enhancements to our daily operations, in alignment with local government and public health authority guidance, as it changes around the worlds, to deliver the safest possible service for our employees and customers. We remain committed to keeping your business running.

Currently, NCR is meeting all our contractual agreements and we don't expect significant impacts to availability. If your sites are open, we will perform scheduled preventive maintenance visits unless government restrictions are in place.

Our customer engineers follow new equipment cleaning protocols. We recommend all restaurant operators follow these guidelines for properly cleaning equipment.

Our Centers of Excellence around the world have all moved to our business continuity plans to ensure we can continue to provide service to our clients.

Please refer to information published by the World Health Organization or the CDC regarding how COVID-19 spreads and the best way to protect yourself. If your employees handle customer credit or debit cards, you may want to consider changing or reducing this practice or review the guidance on personal protective equipment. We’ve shared recommendations on ways you can offer more contactless transactions for customers.

Additionally, many central banks have provided information and guidance on the use and cleaning of cash.

We’ve given recommendations on ways you can adjust your existing restaurant layout and reoptimize to better support a shift to takeout and curbside operations. If you’re having to consider moving the POS closer to your entrance to speed up service and follow social distancing best practices, take a look at our guidance around moving your Aloha POS to better facilitate curbside and takeout orders.

For U.S. customers, please see our updated page on COVID-19 Federal Disaster Response & Stimulus information, with links to reliable resources.

We’ve also partnered with Nymbus to help small and medium-sized businesses get help applying for Small Business Administration Paycheck Protection Program loans. Learn more and apply here.

Coronavirus Response Resources for Restaurants

3 things to consider when pivoting to online ordering

5 ways to fine-tune your drive-thru during COVID-19

5 ways to use social media to connect with loyal customers

A comprehensive list of restaurant industry resources to help you through the pandemic

Beyond takeout and delivery: 3 ways to drive revenue and engage with your customers while your dining room is closed

Cleaning NCR Hardware

Contactless delivery on the rise for European restaurants

Four tips for making contactless delivery work for your restaurant

From one family table to another

How food delivery is transforming around the globe

How physical distancing will influence the future of contactless service

How restaurants and retailers are facing the need for contactless transactions amid coronavirus

How to carry out your restaurant’s curbside service for greater success

“Is it safe to eat at ______ ?”:The most searched restaurant questions on Google and how to answer them

Marketing your restaurant’s takeout and delivery services

Moving your restaurant POS to facilitate curbside operations

Optimizing your menu to simplify off-prem ordering

Reoptimizing your restaurant layout to better support takeout and curbside operations

Restaurants: Frequently asked questions regarding COVID-19

Restaurants: How to communicate to your customers during the COVID-19 outbreak

Restaurants: Positive trends in China

These business owners were determined to help provide relief for people who were out of work

Third-party food delivery and off-premise ordering amid the Coronaviru pandemic

Trusted resources you can lean on to stay informed during COVID-19


Need more information?