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Over 800,000 of the world's 3 million ATMs are NCR machines.
Rick Marquardt is EVP, Services, Hardware Solutions and Enterprise Quality. NCR Services is comprised of more than 11,000 service professionals serving customers on a 24x7x365 basis in more than 90 countries around the world. Marquardt is responsible for all of NCR’s global support services including its outsourced and managed service offerings as well as service delivery and service enablement across NCR’s target industries and markets.
In addition, Marquardt is responsible for NCR’s Global Operations which manages product sales and operations planning, sourcing, manufacturing, and customer fulfillment and includes service parts planning and execution functions. Global Operations has a robust presence around the world – managing five distribution centers, 48 country central warehouses, 160 global repair centers and six manufacturing plants.
Marquardt also leads NCR’s highly innovative Hardware Solutions group responsible for influence and impact on the entire end-to-end life of NCR products and solutions. And, as NCR’s Chief Quality Officer, Marquardt is also responsible for NCR’s Enterprise Quality and Customer Experience/Continuous Improvement (CX/CI) efforts throughout the company.
Marquardt joined NCR in 2006. He has held various roles at the company, including Senior Vice President of Integrated Supply Chain; Senior Vice President of Global Operations; Vice President of Manufacturing for NCR and Vice President of Global Operations for NCR’s Financial Industry Business Unit.
Prior to joining NCR, Marquardt worked for Motorola Corporation, where he held several leadership positions in operations and manufacturing, including a four-year assignment in Taiwan and a one-year assignment in Mexico, managing operations with an excess of $1B spend annually.