Rick Marquardt

EVP, Services, Enterprise Quality and T&T

Rick Marquardt is EVP, Services, Enterprise Quality and Telecom & Technology. He is leading the services transformation strategic initiative at NCR, helping our customers respond to the disruptive changes in globalization, digitization, consumerism and technology presented by the connected economy.

NCR Services is comprised of more than 20,000 service professionals serving customers on a 24x7x365 basis in more than 100 countries around the world. Marquardt is responsible for all of NCR’s global support services, including its outsourced and managed service offerings, as well as service delivery, sales and enablement across NCR’s target industries and markets.

Applied knowledge from six million edge devices under service and billions of data signals lets NCR apply the power of big data and utilize mobile technology to drive insight and action, ultimately improving endpoint availability, security and operational efficiency, and enhancing the consumer experience.

Marquardt also leads NCR’s Enterprise Quality and Customer Experience/Continuous Improvement (CX/CI) efforts throughout the company, as well as worldwide service parts planning and supply chain logistics.

Prior, Marquardt was responsible for NCR’s Integrated Supply Chain, Product Engineering and the company’s Chief Quality Officer, including sourcing, manufacturing and customer fulfillment serving customers in over 120 countries He was a central part of establishing NCR’s global manufacturing strategy, including the establishment of one of North America’s first LEED-certified, retrofitted manufacturing plants.

Marquardt joined NCR in 2006. He is well-recognized as a leader in global supply chain initiatives, field service optimization and next-generation manufacturing execution and efficiency.

Prior to joining NCR, Marquardt worked for Motorola Corporation, where he held several leadership positions in operations and manufacturing, including a four-year assignment in Taiwan and a one-year assignment in Mexico, managing operations with an excess of $1B spend annually.

News

NCR Positioned as a Leader in 2017 IDC MarketScape Report for Mobile Banking

NCR today announced it has been named a “Leader” in the IDC MarketScape: 2017 North American Mobile Banking and Payments report.

Blog

Why customer experience is more important than ever

Research has shown that improving customer experience will be a key objective for financial institutions (FIs) in 2017. To deliver the services and convenience your customers want, your business must be in tune with the latest trends in the industry and willing to invest in keeping up with them.

Did you know

Over 830,000 of the world's 3.1 million ATMs are NCR machines.