By : Bonnie Lawrence
June 19, 2015 09:00 AM
Attending NCR Synergy 2015? On Tuesday, June 23rd at 3 p.m., be there to learn how Honeywell’s VocollectTMvoice-enabled solution can help customers achieve a higher level of business performance through voice.
The world of retail is vastly changing. E-commerce and changing consumer expectations are altering the way products are sold and fulfilled, and even more changes are expected in the future. As a result, stores are now becoming legitimate fulfillment centers – no longer relying on warehouses and distribution centers (DC) to meet omni-channel requirements. Today, all of the facilities are in need of systems that provide accuracy and flexibility. In this “omni-channel world,” warehouses that have mainly focused on store replenishment are now expected to cater to multiple channels. Additionally, retailers must have visibility to all warehouse inventory and demand from each channel, all in one system, to help retailers increase customer service levels at a lower cost. Systems similar to an “in-store warehouse management system (WMS)” are being implemented in retail stores in order to improve store-level inventory accuracy and expand support for new e-commerce workflow paths such as order online and collect in store, deliver from store, and return to store. These solutions support processes including pick-to-cart, return fulfillment, and the ability to see an image of the item to be picked. Retail locations are becoming more and more like fulfillment centers, embracing the inventory control disciplines that have been in warehouses for years. Maintaining continuous inventory, receiving and returning products to vendors, performing inventory and cycle counts, and transferring products between stores are becoming a common practice. Voice technology has grown significantly, helping DC operations achieve very high accuracy and productivity return on investment (ROI). Today, more than a million mobile workers in distribution centers worldwide use voice technology to increase their work flow performance for product selection and order fulfillment and perform other DC tasks. Now, voice technology can be utilized in retail store operations. As in the warehouse, Honeywell’s Vocollect voice solution -- featuring purpose-built TalkmanTM series hardware and Vocollect voice software, allow store associates to be hands-free, eyes free during the work flow process to enable a higher level of customer and user satisfaction. Retailers may consolidate their traditional replenish walk, price mark down, cycle count and new picking tasks into one single workflow, reducing associate foot traffic all while improving productivity and new associate training. For more than 20 years, Honeywell’s Vocollect solution has been the leading voice technology improving warehouse DC operations and now expanding into stores is another exciting use case for voice. Analysts have predicted a significant increase in voice-directed technology over the next five years. To find out more about Honeywell’s solutions attend the following Synergy 2015 sessions: Tuesday, June 23rd 3p.m. Case Study: NCR Customer Seamlessly Upgrades to the Next-Generation Honeywell Vocollect Voice Workflow Solution – Joe Dempich, Certo & Honeywell Wednesday, June 24th, 9:30 a.m. In-Store Customer Engagement & Breakthrough Omni-Channel Fulfillment – Steve Ortley, Honeywell Wednesday June 24th, 10:30 a.m. The Case for Voice Technology in the Store – Bret Talley, NCR For more details about the agenda visit the Synergy 2015 website.