Getting retailers ready for the most wonderful time of the year

By : Bob Tramontano

November 28, 2019 08:00 AM

The holiday shopping season is just around the corner, and analysts are already predicting an increase in holiday retail sales. According to CNBC, Deloitte predicts total sales will increase five percent, exceeding $1 trillion[1]. With that many purchases, it’s critical that self checkouts, cash registers and even ATMs around the world keep commerce running.


The season from the day after U.S. Thanksgiving in November to mid-January is often called peak trade season, and it’s often the most important time of the year for retailers. It’s the time when many of them experience the most profits or even return to profitability. Even banks often experience increased ATM usage and instant money transfers, and restaurants see an uptick in business as consumers connect with family and friends.


Today, holiday consumers are more connected than ever. The concept of digital first, where consumers and businesses start with digital interactions via connected devices, is real and happening now. And it extends to the devices and experiences in a store, bank or restaurant. In anticipation of this busy time, most retailers and banks started planning for peak season performance in the summer. Many partnered with NCR to use our NCR Digital Connected Services offering to monitor the health of self checkouts, scanners, cash registers and other devices.  


With constant monitoring and management of IT assets, we can proactively help detect small inconsistencies that could disrupt devices—and peak season business – making it easy for retailers to keep commerce running in the busiest time of year.  And it’s all thanks to the Internet of Things (IoT). Our IoT-powered services can connect to and manage any device with a chip in a bank, store or restaurant – whether it’s made by NCR or not. Digital Connected Services can also offer secure insight into how the business is running and reveal opportunities to create even better experiences.


Imagine having the advantage of detecting and resolving a fault before it can interrupt the busy holiday shopping season. It’s the ideal time to experience the brand-differentiating benefits of hyper connectivity and high availability. And with the number of IP-enabled devices expected to reach more than 65% of enterprises by 2020[2], there really is no better time to take advantage of true digital integration and transformation. It starts by using Digital Connected Services to help:

  • Connect – To every device, gaining unprecedented visibility into asset health

  • Decide – Data flowing through the devices offer insights that can give business owners the information they need to make better business decisions

  • Grow – Insights can help store owners develop new features that drive customer loyalty and repeat business


In Europe, Asia-Pacific and North America, retailers have trusted NCR to provide an elevated level of service during the holiday peak season for years. This experience has enabled us to anticipate retailers’ needs and deliver differentiating services during their busiest time of year. To capitalize on all the possibilities, business owners need a plan to manage the complexity and ensure continuous connectivity -- especially during peak season. Simple is possible, and NCR Digital Connected Services can help.


To learn more about how NCR Digital Connected Services can help you ensure continuous connectivity and simplify your operations during peak season and beyond, reach out to the NCR team, or visit the website.



[1] Source: CNBC    

[2] Source: Gartner “Leading the IoT” e-book, p. 10    

Bob Tramontano headshot

Bob Tramontano

SVP of Managed Services

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Bob Tramontano is SVP of Managed Services, which is part of NCR Global Customer Services, the company’s largest business. He leads a global team responsible for optimizing the customer experience and leading change as customers across the banking, retail and hospitality industries manage through the digital transformation.