October 29, 2019 04:00 AM
With so much on the line—guests who expect on-demand experiences, the rapid pace of technology, rising costs and disruption from every quarter—restaurants must have a coordinated kitchen to compete.
When it comes to orders that are placed digitally, reducing back of house chaos means food goes out faster, employees are happier and your life as a restaurant operator is easier.
In this article, we’ll talk about the challenges you face with digital orders and how kitchen technology, such as an end-to-end restaurant management platform with an integrated kitchen production system and digital displays, can help you overcome them.
Challenge #1: Unanticipated spikes in order volume
Don’t be caught flat-footed when you turn on or expand into new digital channels. Make sure you have a strategy for your kitchen to be as effective and efficient as possible to deliver the best service and food to customers ordering inside or outside your restaurant. This means looking at ways to improve the performance and speed of repeatable tasks on the make lines, and decreasing ready times for long cook times. Kitchen technology can help by:
Challenge #2: Adding extra production capacity
As off-premise orders (those that are ordered online or in store but consumed offsite by takeout or delivery) continue to increase, it’s wreaking havoc on restaurant operations, overwhelming staff and creating longer lines in store – which leads to unsatisfied customers. You can relieve some of the pressure in a few ways, enabled by kitchen technology:
Challenge #3: Managing front-of-house chaos and communication
The volume of digital orders also can create log jams in your dining room or order areas (your front of house or FOH), as both customers and delivery drivers wait for their orders. Without planning how to transform your FOH and connect your kitchen with your FOH, you can risk negatively impacting your customer satisfaction. Kitchen technology can smooth your FOH chaos by helping you over-communicate so you never leave guests guessing:
Challenge #4: What to do with your kitchen data
With the advent of smart refrigerators, fryers and more, many restaurants are using the data running through their kitchen devices in new ways. And it’s really about time and inventory: how long it takes to a dish to be ordered, prepared and delivered. How staff is performing, cook-time variances and more. Use your kitchen technology to help you:
With the meteoric rise of digital ordering, it’s even more critical to pay attention to your kitchen operations so you don’t alienate your in-store guests while fulfill increasing digital orders. And this is exactly where the right kitchen technology can help.