By : Andrew Short
September 05, 2017 08:00 AM
Omni-channel now needs to be a key priority for any financial institution (FI) looking to deliver the high-quality experience today's customers expect when they interact with their bank. But when it comes to investing in the tools and technology needed to make this a reality, where should companies be focusing their efforts?
It can be tempting to equate '
But will this leave banks with a true
Showcasing next-generation solutions
Some of the tools needed to achieve this were on show at an event run by NCR in June, which took place in Mumbai, India. Representatives from over 100 banks came together to get a first-hand look at what it means to be an
Central to the event was the 'bank-in-a-box' concept, which features a contemporary design and user interface to provide users with a complete self-service solution that enables them to manage every aspect of their finances.
Among the hardware offerings on
Attendees of the event could also experience the latest Interactive Teller technology, which provides the benefits of both self-service video banking and the full branch experience in a single solution.
Preparing for future needs
Such tools will be essential in helping banks keep pace with the growing demands users have in today's environment. This is especially true in developing markets such as India, where more citizens are being brought into the formal banking system and familiarity with solutions such as mobile banking is high.
According to figures from RBR, for instance, the number of ATMs deployed in India is set to reach 407,000 by 2021, representing growth of more than 90 percent compared with the 214,500 in use last year.
For FIs to take full advantage of this growing demand for self-service banking, this new generation of machines will need to be fully connected to every other aspect of a bank's network and bridge the 'intimacy gap' between digital solutions and the personal experience that branches can provide.
Navroze Dastur, managing director of NCR Corporation India, said the next generation of