Recap: Digital Banking Day at Workers Credit Union

On October 18, 2016, NCR representatives joined Workers Credit Union to kick off the first ever “Digital Banking Day” at the credit union’s main office in Fitchburg, MA. The event was designed to help educate and involve all credit union employees on the various digital banking features currently offered by NCR (Digital Insight), as well as what new and exciting technologies are in store, thereby edifying a culture that embraces change and thrives on innovation.


Chris Saari shared, “As the Digital Banking Manager, my objective was to bring digital banking to the physical banking world. Our partner, Digital Insight, has been instrumental in helping us bring the two banking spaces together. The event was a huge success and are very grateful for our partnership with Digital Insight.”


  “I’m always looking to even the playing field when it comes to offering competitive products and services, and it appears that the NCR Digital Banking solution continuously helps Workers accomplish this,” said Michael DeMarco, Assistant Vice President of Commercial Lending.


Over the past ten years, Workers CU, with the help of NCR, has launched Mobile Banking Apps for Apple® and Android™ smart devices, wearable banking, biometric authentication, mobile payments, mobile RDC, new websites and many more enhancements to their retail, digital banking offering.


Looking towards completing their digital offering, we gave them a demo of our Business Banking solution, which offers an intuitive, simple and comprehensive platform for small business and commercial members to accomplish their daily business transactions, whether they be wire transfers, ACH credits/debits, routine transfers or account activity/viewing – online and mobile.


Monisha Malhotra, Vice President and Regional Manager at Workers shared, “the digital world for any business is not just about computing. It’s about taking an organization with knowledgeable employees and building standards to serve their membership and its needs in ways that make a real difference. 


At Workers, digital banking is the core of the enterprise, which is a reliable and trustworthy system; meeting the needs and expectations of our membership, the future of our Millennials and taking us to the next level of banking.”



The day featured raffles, prizes, demos, discussions and, of course, food. What made the event especially invaluable was the direct access credit union employees were given to experts at NCR. Among those present from were Connie Drake, Relationship Manager; Derick Schaefer, Vice President of Engineering and Security; Jeanne Capachin, Business Banking Product Manager; and Joe Phalen, Relationship Manager. Workers staff were encouraged to actively participate in breakout sessions and networking activities by asking questions and providing their feedback about the current offerings as well as feedback on what they would like to see next from NCR Digital Banking.


Over and above decoration, solution displays were set up as well as a showcase, demonstrating the evolution of the Workers CU website from 1996 to 2016 – my, how far they have come!


We are grateful to NCR for coming out in person to answer questions, conduct demos and listen to feedback from our front-line staff, and judging by the enthusiastic response from our employees, this first Digital Banking Day has been a rousing success,” Sandra Sagehorn-Elliott, Chief Operating Officer at Workers. “Over the last year, we have focused on building up our employees’ knowledge of all things digital and NCR has been a great partner in this undertaking. We are confident that together, we will be able to achieve our ultimate goal of making every member-facing employee a digital expert.”