Payments 2016: No stopping the contactless surge

By : Andy Brown

Contactless payments exploded in 2015 and there is little evidence to suggest this is about to slow down this year. In fact, it looks like 2016 could be the year for contactless payments as the US market finally comes alive.


US market blossoms


The most striking thing will be the rise in contactless payments in the US which has, until now, been somewhat behind the curve thanks in large part to the absence of EMV chip cards.


Upgrading point-of-sale (POS) terminals to accept chip cards will mean a great many more merchants are capable of accepting contactless payments.


Currently, Apple Pay is the dominant method of contactless payments in the US market - an anomaly that is likely to change as chip cards are rolled out with contactless capabilities. Nevertheless, Apple’s position of power in this sector is noteworthy and unlike European markets, where contactless cards are the preferred channel, it’s smartphone-based proximity payments that are of importance.


Accenture analysis shows that Apple Pay accounts for 68 percent of in-store mobile phone payments in the US. Apple itself said during its first quarter fiscal year 2015 earnings call that $2 of every $3 in contactless payments are made with Apple Pay.


The latest proximity mobile payments forecast from eMarketer predicts that the total value of mobile payment transactions in the US will grow 210 percent in 2016.


Whether it’s through Apple Pay, rivals such as Samsung Pay or Android Pay, or contactless cards, the forecast is for massive growth in 2016 and beyond. US banks such as Wells Fargo, Chase and BoA are responding too by adding contactless NFC enabled ATMs to their fleets.


“Several factors will drive substantial mobile payments growth in the US. Mobile wallets like Apple Pay, Android Pay and Samsung Pay will become a standard feature on new smartphones,” said eMarketer analyst Bryan Yeager.


“Also, more merchants will adopt point-of-sale systems that can accept mobile payments, and incentives like promotions and loyalty programs will be integrated to attract new users.”


What will be most interesting to watch is whether issuers can claw back control from Apple Pay by enabling credit and debit cards with contactless tap-and-go functionality. Top-of-wallet status will go to cards with contactless functionality and consumers may find it’s easier to swipe their favourite payment card than use their iPhone, which some customers experience as a slower process.


Rest of World surges ahead


Meanwhile, as the US catches up to the contactless bandwagon, the rest of world will keep rolling on. Leading contactless nations such as the UK, Poland and Australia will continue to see more payments through this channel.


Driving up contactless payments will be further increases in spending limits. The higher limit in the UK has already led to a massive increase in transactions.


Contactless payments now account for one in ten card transactions in Britain, with spending in bars and pubs doubling since September, when the limit was upped from £20 to £30.


"In 2015 we've seen contactless become an even more popular way to pay for small transactions, so much so that we can even get frustrated if a retailer doesn't offer 'touch and go' as an option," said Paul Lockstone, managing director at Barclaycard.


"As the consumer appetite for new ways to pay continues to grow, particularly with the upcoming launch of high value payments and the continuing growth in wearable payment devices, we're expecting 2016 to be another record-breaking year for contactless."


Explore more about NCR Financial Services solutions.

Andy Brown

Marketing Director, Payments

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Andy has nearly 30 years experience in e-payment systems from the delivery and support of systems in the Far East and Europe and in the product management and marketing perspective. Based in the UK, Andy is responsible for marketing NCR payment solutions.