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Media Handling 2.0 - Part 2: Realizing the benefits

By : Colin Gordon

July 18, 2017 08:00 AM

NCR is helping to broaden the horizons of what is possible at the self-service channel with the SelfServ 80 family of ATMs. At the heart of this range is Media Handling 2.0, a selection of dispense, deposit and recycling modules that offer great potential for financial institutions to boost efficiency and reduce costs while enhancing the customer experience.

 

So what are the key features of Media Handling 2.0, and how can they help your business and your customers?

 

Dispense
Given the unprecedented level of choice and convenience on offer to customers today, financial institutions must live up to expectations of 24/7 service and maximum availability. This is a particularly important concept in the self-service channel, with ATM cash outages causing inconvenience for customers and reflecting negatively on your brand.

 

Cash withdrawals are still hugely important to consumers globally, with over 99 billion taking place each year, according to Retail Banking Research.  Media Handling 2.0 can help to maximize cash availability with the S2 dispense module, which has capacity for up to 2,500 notes per cassette - 17 percent more than its predecessor, the S1 dispenser. The S2 module's total capacity is up to 25,000 notes in dual dispense, which gives increased cash capacity and availability, meaning more customers can be served at the ATM.

 

As far as security is concerned, the S2 has new features that reduce the risk of reversal and cash trapping, while field-replaceable parts make servicing quicker and easier.

 

Intelligent Deposit
For many banks, moving transactions away from the counter and into the self-service channel is a big priority at the moment. It improves cost efficiency by freeing up tellers to concentrate on helping customers and driving sales, while consumers benefit by avoiding queues in the branch. NCR research shows that deposit accounts for 40 to 60 percent of all branch activity. The average teller cost of managing a deposit transaction is $1.07, compared to $0.27 at the ATM.  Consequently, there are significant benefits that can be gained from migrating to self-service technology.

 

The incorporation of NCR's Intelligent Deposit function into Media Handling 2.0 enables banks to offer a much-improved self-service experience for their customers, with a simple and intuitive process allowing users to deposit cash, checks, or a combination of the two, quickly and easily. Customers receive confirmation that their transaction has been completed successfully, with the check image, cash totals and updated balance printed on a receipt.

 

As well as gaining cost and efficiency advantages by moving transactions away from the counter, the financial institution benefits from lower cash collection costs and reduced risk of human error thanks to image processing technology in the ATM. 

 

Cash recycling
There are many benefits banks can gain from cash recycling, which according to RBR is the fastest-growing ATM segment globally, with almost 700,000 of the world's three million ATMs offering this facility. Recycling enables you to validate and sort deposited banknotes which are then made available for withdrawal. This improves cash availability for consumers and small businesses and reduces replenishment costs for the business.

 

Furthermore, cash recycling can strengthen security by identifying counterfeit notes and taking them out of circulation.

 

The Media Handling 2.0 range features the Bunch Recycling Module, which is available in the SelfServ 83 and 87machines and is designed to deliver twice the reliability of other cash recycling solutions. It is tailored to high-capacity cash recycling markets, with deposit capacity of up to 300 notes and enough storage for up to 2,700 notes per cassette.

 

Also included in the Media Handling 2.0 portfolio is the GBXX2 module, which can function either as a cash recycler or as a deposit system.

 

As consumer demands evolve and the self-service channel continues to play a central role in how providers engage with their customers, the value of these kinds of technologies and solutions will grow. Those institutions that invest in self-service modernization will benefit not only from more satisfied customers, but also from lower costs and greater efficiency.

Colin Gordon

Financial Services SelfServ, Marketing Manager

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Colin Gordon is a Global ATM Marketing Manager based at NCR’s R&D Center in Dundee, Scotland. Colin is responsible for the marketing of NCR’s financial hardware portfolio with a specific focus on activities such as demand generation, sales enablement, market analysis and customer engagements for the ATM business.