By : Colin Gordon
May 23, 2017 06:00 AM
This year marks the 50th anniversary of the world's first ATM, after the first machine made its debut at Barclays' Enfield Town branch in north London in June 1967.
Over many years, one place that's been central to the ongoing development of the ATM globally is Dundee in Scotland. It was here that NCR's first ever ATM was designed and built over 40 years ago, and millions of machines have since been shipped from Dundee and other NCR locations to financial institutions all across the world.
Dundee is a fitting home for some of the most innovative ATM technologies that we now see. Known as the 'City of Discovery' after explorer Robert Scott's famous ship, which is moored there, Dundee has long been a pioneer in scientific and technological advancement, with inventions including radar and keyhole surgery among its many achievements. In more modern times, it's become a hub for digital media such as video games, with bestselling series including Grand Theft Auto and Tomb Raider starting life here. This rich history was acknowledged this year with Dundee becoming the UK’s first UNESCO City of Design, and the city’s credentials will be further enhanced with the V&A Museum of Design Dundee opening in 2018.
NCR maintains a very strong presence in the city, with the opening of our Research and Development Centre of Excellence, the Discovery Centre, in 2001. Today, over 500 people are based in NCR's Dundee centre, with the Discovery Centre being one of the company's key strategic R&D sites.
This ensures Dundee remains at the heart of NCR's ATM development, with experts in roles such as Usability and Cx Design, Hardware and Software Engineering and New Product Innovation among those working to make sure the next generation of ATMs offer more features and usability than ever before.
In addition, our employees cover roles including Solution Management, Solution Marketing, Finance, Demand Planning and Sales working out of our Dundee facilities, so it really is an essential part of every aspect of our operations.
The majority of these employees have a global remit, so the innovations that come out of Dundee can be seen in more than 130 countries around the world where NCR has a presence.
NCR's Dundee base also includes our Executive Briefing Centre, which sees an average of 150 customers visiting the centre every year. These customers come from all around the world in order to see first-hand NCR's latest solutions from both our Software and Hardware portfolios.
Among other innovations, the Executive Briefing Centre offered many existing and potential customers the first chance to take a look at our newly-launched NCR SelfServ 80 Series ATM Family. This is the most advanced ATM technology NCR has ever produced, including large, multi-touch display to give a tablet-like experience and built-in video banking capabilities.
The SelfServ 80 Series is just one result of the decades of knowledge, intelligence and expertise offered by our team in Dundee, who are helping NCR to transform its operations for the digital future. By offering a unique combination of capabilities and solutions that intersect digital channels, physical channels and payments globally, NCR in Dundee is leading the way in bringing the next generation of ATM technology to the world.
Colin Gordon is a Global ATM Marketing Manager based at NCR’s R&D Center in Dundee, Scotland. Colin is responsible for the marketing of NCR’s financial hardware portfolio with a specific focus on activities such as demand generation, sales enablement, market analysis and customer engagements for the ATM business.