NCR Service Operations Center makes our customers' everyday easier

By : Nora Chisnell

April 01, 2015 01:23 PM

Wherever you are, you deserve exceptional support for your business—any time and in any language. That’s exactly what NCR customers get when they have a technical issue or system question. Our people have an intense passion for solving problems and take pride in getting systems running smoothly again as quickly as possible—delivering the highest availability for our customers.


The NCR Service Operations Center in Belgrade, Serbia is a state-of-the-art facility that employees highly-skilled, multi-lingual service professionals who support customers in many countries and in 17 languages on a 24/7/365 basis. By co-locating dispatch, helpdesk, parts management, and logistics in one place, we are able to streamline processes.


Most support issues can be solved by the staff remotely or proactively. Many others can be resolved with a support representative over the phone, so fewer issues require a service call by a customer engineer. Our managed services solutions offer end-to-end support.


The Regional Control Center is a dashboard that displays visualization layers of real-time traffic, weather, police activity, customer engineer location, parts location, and more. By combining the use of advanced big data tools and a sophisticated system like this, it really enables smart decisions for greater efficiencies in allocating resources and servicing our customers


Many of the employees at the Service Operations Center have Six Sigma certification, so there is a real focus on continuous process analysis and improvement through cross-functional teams. They participate in regular, robust training, so they are always up to date on the latest solutions.


So. . .how can we help you today? Check out this video that shows how NCR makes our customers’ everyday easier at the NCR Serbia Service Operations Center!