Innovating NCR’s manufacturing plants and processes

By : Nora Chisnell

While NCR is undoubtedly achieving its goal of becoming a leading software-driven, hardware-enabled technology company, a significant part of its history and future depends on manufacturing innovations. After all, over $2 billion of annual revenue is earned by hardware sales. NCR founder, John Patterson, implemented many new approaches to his early cash register plants, such as building day-light factories, establishing quality control practices, and providing employee benefits, which aided the workers and increased productivity.


Through over 130 years of evolution, NCR now builds hundreds of thousands of ATMs, point-of-sale devices, kiosks, and devices used in the hospitality industry each year in six global factories.


These state-of-the-art factories leverage the integrated supply chain and are located near their markets and shipping hubs to make receiving raw materials and delivering already-branded and installed equipment as efficient as possible.


None of the factories are running at 100% capacity with three shifts working 24/7, so if a plant goes off line for any reason, resiliency is built into the process and the remaining plants can fulfill customer orders during down time.


Plant workers are highly trained in identical processes, so whether the ATM you’re using was made in Beijing, Chennai or Budapest, it will have the same quality hardware and construction.


The facilities approach innovation as ½ the cost with twice the quality and four times customer value. How are they able to deliver on such high standards? By integrating quality assurance, automation, robotics, computer vision, as well as ISO and LEED certifications in our plants.


We don’t just deliver hardware; we deliver comprehensive solutions with full staging of customer software and branding for virtual plug-and-play simplicity upon delivery to site.


What’s coming in 2016? NCR is implementing a Manufacturing Execution System that will help us understand the full lifecycle and genealogy of a part. What is its time on the shelf? What is the failure mode? What is the parent assembly? This data will also help provide higher quality field support, troubleshooting and decision-making.