Building relationships with customers and community

By : Nora Chisnell

December 23, 2015 01:30 PM

Rob Orolfo is the NCR Customer Relationship Management Director for Retail Global SaaS — Connected Payments. From Jacksonville, FL (US), he manages the white-glove professional services NCR provides to retail customers. In addition to being an NCR Ambassador, he also oversees relationship management for all Connected Payments customers. 2015 was Rob’s fourth year serving with the Tim Tebow Foundation and the third year he served as the committee chair. In this capacity, he oversees the contributions of nearly 450 volunteers for the celebrity gala and golf tournament. Several hundred patrons and celebrities attend the gala and about 5,000 spectators, celebrities, and professional golfers participate in the tournament. These events fund the five children’s charities under the foundation’s umbrella: Orphan Care, Timmy’s Playroom, Tebow Cure Hospital, W15H, and Team Tebow.


  • Managing these events includes directing the efforts of the following work streams:
  • Celebrity limo transportation — airport greeting and celebrity/family hospitality
  • Red carpet celebrity interviews and traffic control
  • Media team management (Golf Channel, NBC, ABC, etc.)
  • Golf tournament marshals
  • Hole activity management
  • Vendor management Admissions Security

With over 300 volunteers taking part, it is such a huge asset to our team to have Rob assist in the organization and management of these vital players. There is no doubt that he and all of our wonderful volunteers are the backbone of the event and the reason we were able to raise over $1.5 million for the children we serve around the world. For that, we cannot be more grateful! Thank you for allowing Rob to work with us throughout the planning and execution of our event. His continued support throughout the years has been amazing! --
Jennifer Strickland, Events, Marketing and Communications, Tim Tebow Foundation


In addition to his volunteer leadership with the Tim Tebow Foundation, Rob also serves on the board of advisors at the Jacksonville ITT Technical Institute and has spoken at various local university commencement exercises. Rob also founded a Summer Night Lights program between his church and the mayor’s office to host block parties for disadvantaged children at city parks. This program continues with funding from the city. According to Rob, “It’s all about relationships, whether it is with my NCR customers or community partners. It gives me great pride to represent the NCR name and the leadership skills that I’ve learned while working at NCR, which enable me to contribute my servant leadership skills in my volunteering. My goal is not only to set an example and use my professional career skills in a volunteer serving capacity, but to also contribute in professional business career at NCR as well. My hope is that one will make me better at the other and enable me to continue to make a positive impact not only for our customers but to everyone I come into contact with.”


About the Tim Tebow Foundation Celebrity Gala and Golf Classic The annual Tim Tebow Foundation Celebrity Gala and Golf Classic is an opportunity for Tim to host his celebrity friends for a weekend of fun and entertainment. Along with the sponsors, participants and spectators, this event has raised more than $5.5 million in just five years to support the outreach efforts of the Tim Tebow Foundation. 100% of all net proceeds from this event directly fund our W15H Program, Timmy’s Playrooms, Tebow CURE Hospital, Orphan Care, Adoption Aid, Night to Shine and Team Tebow.