If the pandemic has taught retailers anything, it’s the importance of giving customers more control over their experiences.
Safety is, and will continue to be, the driving concern. And self-service technologies like self-checkout are emerging as key competitive advantages for retailers looking to hit the “reset” button as shoppers consider their post-pandemic lives.
To help understand how retailers can work to create that competitive advantage in the shopping experience, NCR conducted a consumer survey that presented scenarios of a post-pandemic world to the participants. And when we asked what their preferred post-pandemic shopping method will be, their sentiment was loud and clear: