For all the reasonable concerns, therefore, the benefits far outweigh any risks. With retailers of all sizes experiencing significant staff shortages, self-checkouts are game changing. They increase customer satisfaction by giving them more options to pay for their goods, reducing wait times and making the whole experience more streamlined and convenient. Crucially, given the current labor shortage, they will enable stores to achieve that magical, but elusive goal, of doing more with less. Self-checkouts may have often been criticised in the past for taking people’s jobs. Now, with more people choosing career options away from retail, they are proving a life saver in taking the pressure off those staff who remain.
The self-service checkout, therefore, is here to stay. Problems will remain and much will depend on the way in which they are managed and the type of technology used to deliver them, which is why it’s so important to work with a professional provider which can help you find the best option for your store.
The retail landscape, therefore, is changing. Staff are harder to find, and customers expect faster and more convenient ways to make their purchases. For both these reasons, therefore, self-checkouts represent an ideal tool to provide customers with the fast and effective, omnichannel experience their customers are looking for.
Related: Mach 1 better utilizes labor with self-checkout