Say your guests are in a hurry and only have their lunch hour to pick up holiday treasures. Normally, they would have just ordered with an online shopping giant and been done with it. But you can offer them more. You can offer them the ability to see, touch and hold the product to make sure it’s the one they wanted. You need to show your customers that experience without eating into their time. Now, thanks to the right POS system, they can order online and schedule a pickup window.
Center the home page of your eCommerce store around the holiday items you know they are going to be looking for. You can show them that choosing your store can offer them more convenience than the hassle of having to wait for – and pay for – abnormally long shipping times. Or worse, a defective product arrives and they will then have to spend time trying to print a return label and drive to a shipping store. Consider adding a drive-through window if you can afford it. On the cheaper end, you can always reserve a few parking spots close to the entrance for curbside pickup. Then after the holiday season is over, repurpose those spots for scheduled return drop offs.
By equipping your retail store with the right technology, you can set up all your holiday planning, loyalty programs, store shelves and anything else this holiday shopping season may throw at you. NCR can help you secure those sales just as your competitor is treading water. From the NCR family to yours, we hope you have a happy and prosperous holiday season!