NCR CORONAVIRUS RESPONSE RESOURCES

NCR helps retailers create touchless self-checkout

Published April 10, 2020


 

Retailers are facing incredible challenges during this unprecedented time. Consumers are looking for shopping options that offer reduced contact, while retailers are revamping their store operations to provide a safe and efficient shopping experience that also:

  • Minimizes or eliminates the need for customers and employees to touch self-checkout touchscreens and payment terminals
  • Minimizes interactions between shoppers and self-checkout attendants
  • Supports physical distancing mandates and guidelines for that region

Consequently, more retailers are considering more ‘’touchless” in-store shopping and checkout technology. And some are looking into more radical, costly and time-consuming changes in their approach to serving customers, like grab-and-go technologies.

But we believe the quickest, least costly route for retailers moving to a more “touchless” in-store model is to use the self-checkout assets they already have - and transform them by implementing relatively minor changes in the user flow. It’s a fast and simple way to minimize the need to touch self-checkout screens and payment terminals.

 

3 ways NCR is helping customers make touchless shopping a reality in their stores:

1. Using existing self-checkout software capabilities to keep users from touching screens and terminals. Examples include: 

  • Encouraging shoppers to scan the first item to start the transaction instead of touching the ‘start’ button to begin 
  • Recommending they insert cash into the self-checkout's note and coin slots instead of touching the ‘pay’ button and then the ‘cash’ button to make a cash payment 
  • Reconfiguring the self-checkout software to allow electronic payment entry to start when a shopper inserts their debit or credit card into the payment terminal, rather than touching the “credit card” payment button on the self-checkout screen. 

2. Emphasizing mobile wallets and mobile payments.This can include the retailer’s mobile payment solution or NFC-based payment options like Apple Pay, Google Pay or WeChat Pay, configured for self-checkout. 

3. Recommending attendants use barcodes to clear and approve interventions in the self-checkout lane so they don’t have to touch the screens. Use NCR FastLane Remote Attendant Program (otherwise known as RAP) technology to enable attendant remote approval of self-checkout interventions, where applicable. 

Our goal is to help retailers accelerate the move to touchless self-checkouts where customers can scan their items, bag them and pay via their mobile phone—never having to touch the screen. 

For a broader review of operational and technical adjustments to consider for touchless self-checkout optimization, contact NCR or your NCR Account Executive to set up a review of your self-checkout operations. 

To see more COVID-19 resources, articles and tips for retailers, visit NCR.com/coronavirus/retail.

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