There’s an assumption people sometimes make that if a retailer installs self-checkout in their store, the store is cutting staff. But self-checkout doesn’t mean cutting jobs.
In fact, self-checkout gives the retailer the ability and flexibility to increase their labor force in other parts of the store. And do it without raising labor costs.
How? It’s simple. You’d take associates traditionally manning the checkout lane and redirect them to other areas of your store and more high-value tasks. Let’s look at how you can manage your labor with self-checkout to improve customer service.
1. Re-direct front-end labor to other customer-facing departments
2. Re-direct front-end labor to meet new safety regulations and precautions
3. Train your self-checkout attendants to be mobile, engaging and attentive
Now that you’ve installed self-checkout, you may only need one associate to manage about four lanes of self-checkout, rather than the traditional 1:1 ratio of a manned lane. If you used to have six associates manning your checkout lanes before, now you might only need two or three. Think what you could do with that flexible, redirected labor.