PYMNTS.com surveyed more than 2,000 U.S. consumers to learn more about how they changed their daily lives in response to the COVID-19 pandemic. According to their survey:
“The share of consumers shopping via mobile increased 7.7%, overall, in early March, and even more among high-income consumers. This income bracket was shopping via mobile 10.5% more often than they did before the pandemic, while 8.2% of low-income consumers did the same.”
It’s a good time to evaluate your technology options to see how you can best integrate mobile ordering and mobile payment capabilities. If you still offer in-store shopping, consider offering mobile scanning and checkout, where customers can scan items using their phone or a handheld device as they shop, and then pay using their phone when they’re done so they don’t have to stand in line.
Retailers who can find ways to quickly innovate and deliver extra value to their customers will be better positioned to mitigate some of the challenges of this unusual time.
For additional solutions, guidance and assistance for your retail business, please contact NCR VOYIX or visit NCR.com/retail.
See more COVID-19 resources and articles at ncr.com/coronavirus.