Evaluate the best way to manage surges, in terms of your physical layout. Develop a plan for lines to form outside, versus inside, your store to encourage shoppers to keep a safe distance from each other.
Consider establishing dedicated shopping hours for vulnerable populations. Some stores, like Northgate Markets, are reserving the hour between 7 – 8 a.m. just for at-risk consumers.
Also, think about alternative fulfillment options such as delivery services and curbside pickup. Even if you don’t have systems in place like online ordering, you can still serve your customers using text messaging, social platforms or phone calls.