Supply chain management—So, you have a handle on foot traffic and you’re using customer data to help understand their buying habits and can accurately gauge when you need to replace particular items, but what about your supply chain? Ensuring that items arrive on time and intact can be a daunting task with many moving pieces in your supply chain. To help you with the process, there are services and inventory management software available to simplify and increase the reliability of your supply chain. For example, NCR VOYIX Power Enterprise offers a suite of supply chain management and logistics software to help you manage the flow of goods and reduce the complexity of your supply chain.
How stocking data in a grocery store can improve the customer experience
Your customers have high expectations, particularly millennials and Gen Zs who are used to getting what they want and in ways that are convenient, easy and fast. So, the customer experience among grocery stores is competitive and accurate stocking is key.
No empty shelves—During the pandemic your customers are cutting your store some slack understanding that items like toilet paper and canned goods are harder to keep in stock. But they are also very aware of the supermarkets that are managing to keep those items in stock better than other stores. In general, having well stocked shelves that include even the hard to find niche items goes a long way in making your consumers happy.
Getting what they want—There is a good reason why grocery store cashiers ask customers if they found everything that they were looking for, because your customers need to get what they want, plain and simple. If the answer is “no” they didn’t find everything they wanted there’s a very good chance that they’ll go to your competitor to get it and if it happens enough times they’ll stop coming to your store or at least visit it less often.
Easy navigation—It may seem like a small thing, but your customers don’t want the inconvenience of having to move their carts around your staff as they stock shelves. And they don’t welcome the idea of needing to ask them to move so they can retrieve items; they’ve come to expect a high level of ease as they navigate your store. So, having your shelves stocked before you open or after you close is ideal, and during slow times when necessary.