Published March 25, 2020
As the coronavirus continues to spread, more governments are issuing restrictions designed to limit people gathering—or mandating that they stay inside altogether. Some businesses, like restaurants and entertainment venues, have been required or volunteered to close. Increasingly, this includes retailers too.
But what do you do with your NCR VOYIX retail technology if you have to close your c-store? How do you still engage your shoppers?
Here’s some guidance to help.
Leave your NCR VOYIX systems running while your store is closed.
Ensure your pumps are configured in RCM to allow Pay-at-Pump transactions only.
To make sure end-of-day processing happens normally, be sure all POS operator shifts are ended and then set the following RCM POS Options:
Consider alternate ways of engaging customers
You can choose to leave NCR VOYIX systems running or shut them down.
Leave your NCR VOYIX systems running while your store is closed. Define a Pump Mode in FCC so the only valid (fuel) transaction type is Pay At Pump. Enable the new Mode in one of two ways:
If you would like help in configuring StorePoint to switch from full service to self-service, please contact your NCR PS representative for assistance.
You can choose to leave NCR VOYIX systems running or shut them down.
If NCR systems are left running, define a Pump Mode in FCC so there are no valid (fuel) transaction types. Then enable the new Mode in one of two ways:
If NCR systems are being powered down, follow normal procedures for resuming business.
Be sure to check the Centers for Disease Control and Prevention (CDC) and World Health Organization for the latest guidelines and updates on the coronavirus. Additionally:
NCR VOYIX is committed to helping retailers of all sizes navigate the many challenges of the COVID-19 outbreak. For more information, please contact NCR.
Our retail solutions experts are in the trenches with our customers, working hard to help provide guidance, solutions and recommendations.
You can find us at NCR.com/retail, have us call you back, call us in the U.S. at 1-800-CALL-NCR or call outside of the U.S. at 1-937-445-1936.