Today, keeping your restaurant operations as contactless as possible is a must—it goes a long way to making consumers (and employees) feel safer, while giving your guests the confidence to return. But it isn’t always easy or profitable to do. Below are some tips for bringing contactless experiences to your restaurant.
But first: what does “contactless” actually mean for the restaurant industry?
"Contactless” or “touchless” means any part of the dining experience that previously required guests and employees to touch shared surfaces or closely interact—that now does not require that kind of contact, either through technology or a change in layout or operation.
It means everything from instituting digital ordering and payment to removing or reducing shared surfaces and objects, including screens and devices, physical menus, silverware, salt and pepper shakers, chairs, door handles and so on.