Soft skills can be taught on the job. Some examples of soft skills you can help your employees develop include:
- Conflict resolution
- Time management
- Problem solving
- Work ethic
Soft skills such as communication and conflict resolution are essential to providing customer service, one of the biggest components of your restaurant’s success.
Related: How to address labor shortages & make your restaurant more efficient
Place signs at the back of the house to provide gentle reminders about customer service expectations, such as making eye contact, smiling and being patient. Actions, words and body language can all impact the customer experience. Training your employees to deliver positive customer service is a transferable skill they can apply in any industry or role. It alsoIt also has a direct, daily impact on your restaurant.
Transferable skills can be applied to any role. Other examples include:
- Project management
- Critical thinking
- Analytical reasoning
- Attention to detail
- Relationship building
This isn’t the only way you can lean in to train your staff up. Pay attention to your employees and identify areas they may need additional guidance. Then find ways to incorporate specific skills into their responsibilities and provide suggestions along the way so they can continue to improve.
If any of your workers are looking to become managers at some point in their careers, assign them tasks that will build their leadership abilities. Train them up in all aspects of restaurant management and operations, not just the roles they’re in currently. This may also include developing hard skills.
Related: 4 ways your management style can create a high-performing restaurant staff