It’s incredible how much a simple facial expression can elevate the customer experience. Research has long suggested that service with a smile reinforces the relationship between restaurant and customer, increasing tips and repurchase intentions.
But over the past year, with tight dine-in restrictions and employees’ smiling faces veiled by masks, restaurants have relied on contactless dining solutions to keep the orders rolling in. So has technology permanently rendered traditional table service obsolete? Not likely.
Service with a smile is not a thing of the past. When combined with contactless technology, it elevates the dining experience for both restaurants and their patrons. Contactless ordering and payment ensure safety, speed and accuracy, allowing waitstaff to focus on adding that irreplaceable personal touch when serving customers—all contributing to a healthier bottom line for businesses.