Restaurants can be noisy, hectic environments. It can be hard for servers to hear every order accurately, let alone while customers’ speech is muffled by masks. Factor in the staff’s high stress levels during peak hours, and there are bound to be some mistakes with orders.
Contactless technology counteracts inaccuracies by putting the power in customers’ hands. Customers place orders themselves through their devices, adding customizations or special requests, if needed. This means fewer discrepancies between what they request and what arrives at the table, elevating satisfaction and improving your restaurant’s relationship with your customers.