Many restaurants have been adopting new technologies during the pandemic to offer more off-premise services to their customers. And these innovations that accept mobile payments and give your customers ways to digitally view your menu and place orders also helps your staff handle surging online orders. And when it’s easier for your staff to fill orders, they can concentrate on performing other business tasks.
A point-of-sale (POS) system that delivers ease, efficiency and accuracy is no small thing as you and your staff work to meet demands for contactless ordering and paying—if your POS system couldn’t accept contactless payments before, it should now. Taking digital payments is also a built-in way to save on staffing while enabling your employees to do more to support your restaurant and provide an exceptional customer experience.
About that “little thing” called customer service, restaurant owners and operators can also rely on technology to adopt a platform that delivers a seamless ordering process across every channel. And the reason why that’s important is quite simple: you need a unified customer service experience. Beyond fostering your loyalty program, it’s another way to increase devoted customers during a challenging time. See how NCR’s POS platform can help you run everything in your restaurant.
And, to reduce the complexity on your operations and the burden on your staff, consider investing in technology that automatically staggers or throttles incoming online orders during peak times. That way you can automatically let customers know what time they can pick-up their orders. And this staggering of pick-up times helps avoid large groups of people gathering in your restaurant—in some states that can mean avoiding fines and other legal repercussions. Plus, it’s an easy way to prioritize the orders for dine-in guests and allows you to better manage staff levels as you’re limiting the number of online orders being received at any given time.