Guests have reasonable expectations when they choose a restaurant—they want quality food, quick, friendly service and a good customer experience. As you know, it’s not always so cut and dry from the perspective of a restaurant owner, restaurant manager or employee. For the customer, it’s one meal, one experience at any given time. But your restaurant, on the other hand, is filling many, many orders every day in various ways. You have to get this right for hundreds of people; speeding up your service can go a long way to achieving that.
So how can you make sure you’re maintaining a quick speed of service without sacrificing quality?
Consider the following tips to increase your speed-of-service:
1. Implement the best restaurant layout
Make sure dining tables and chairs don’t impede lines or walkways. Declutter and clearly mark customer spaces like waiting and areas. Do “practice runs” in your restaurant space to mimic busy service times to make sure there are no bottlenecks in your table space.
2. Update your restaurant’s technology
Investing in the latest restaurant technology like contactless payments, digital signage and digital order and pay at the table will help your restaurant stay relevant and customer focused in this changing world. And don’t forget to train your employees on these new systems.
3. Improve your inventory forecasting
Having a well-stocked inventory, an up-to-date employee work schedule and properly forecasting for holidays and other special events will keep your restaurant running quickly and smoothly.
4. Say goodbye to confusing menus
Too many options or bad menu layouts can frustrate customers and lead to slow ordering times. Streamline your menu to help optimize your speed of service.