For restaurant owners, IT operations are a cost center, not a revenue generator. So they tend to hire lean, jack-of-all-trades IT teams instead of investing in specialists. Even the big corporations may only have IT teams in the dozens, not the hundreds.
Finding IT professionals with expertise in the hospitality industry is difficult, and a local IT provider likely doesn’t have the specialized experience with platforms for point-of-sale, kitchen and back-office operations.
If a restaurant can only afford a small staff, there will likely be gaps in the team’s knowledge. A large IT provider has a network of professionals it can lean on to solve nuanced, technical questions. That means less time wasted on research and testing solutions.
And with a small staff, IT professionals have fewer opportunities for growth and upward mobility at your restaurant than they would at a large IT provider.
A global IT service provider’s reach also enables it to hire local near-shore and off-shore talent. That means IT providers can find the best help at the lowest cost.
Restaurant owners can scale their workforce as necessary based on their contract with an IT provider without the expense and hassle of recruiting and training. They also don’t have to account for the office space and other costs that go into supporting those employees.