Since the invention of fire, technological advances have shaped the culinary world. The concept of being able to cook one’s food made eating safer, more consistent and downright more delicious. From there, technological advances have ranged from refrigerating devices and meat thermometers to air fryers. These technologies have made the preparation and consumption of food far easier for the cook and the consumer. And technology continues to shape every aspect of the dining experience, from food prep to ordering and payment.
Think about all the restaurant technologies that facilitate your typical ordering process. Perhaps you made a reservation online a few days in advance. Maybe you placed an order to go through an app, paid for a meal by scanning your credit card or had food delivered via a third-party app. You’ve probably also encountered some sort of QR code to scan in order to access a restaurant’s menu and digitally place your order.
These innovations didn’t just spring up overnight. They required substantial financial and institutional investments. One would certainly hope that they improve the overall business operations and make life easier for the restaurant staff and the customers.
We spoke with five restaurant owners about the technological industry trends that they’ve found most helpful and critical to their businesses, from the most transformative hardware to software that they rely on daily.