In its simplest form, contactless payments are transactions that minimize the barriers to completing payments. These techniques are meant to be flexible and adaptable, thanks to new technology. They’re designed to make everybody’s life easier — the customer’s, the cashier’s, and even the restaurant owner’s. There are several reasons why restaurateurs have been working toward making frictionless payment the new industry norm.
First, it’s the safest way to transfer money. Physical cash, as well as paper checks, can be less sanitary, being passed from hand to hand (the average bill changes owners anywhere between 75 and 110 times per year). Even debit and credit cards pose an elevated risk of transmitting germs from one person to another due to their constant use. The move to a cashless society is an inevitable one.
Second, it’s convenient. In addition to prioritizing health more than ever before, consumers have become increasingly fond of minimizing social engagement throughout their daily routine. Things like working remotely, watching on-demand movies instead of going to the theater and even having virtual doctor visits are now the status quo, so it’s only natural that food and drink pick-ups would follow suit.
Finally, going contactless is an appropriate pivot when one considers evolution of dining at restaurants as a whole, regardless of business model. Just look at the new ways you can enjoy a meal at a restaurant. It’s ubiquitous for restaurants to have an online order e-commerce feature. Plus, many have instituted some form of curbside pickup or takeout to redefine the experience for a customer no matter their level of comfort with dining out. In many ways, the entire transaction concept has undergone a significant transformation. With such a modular approach to the ordering and fulfillment process, it’s only logical that payment follows suit.