None of the aforementioned skills mean anything if a server doesn’t have the right attitude. Some skills can be learned on the job through training or with time and experience, but a good attitude can’t be taught.
Servers who approach each shift with a positive outlook inadvertently end up boosting the rest of the team’s morale. Their positivity also affects customers, making them feel more welcome and at home. A can-do attitude is the key differentiating factor that sets great servers apart from good ones.
Fred Castellucci of Castellucci Restaurant group reinforced this concept by saying, “As long as you have energy and passion, we can teach you the rest.” Though waiters are the face of the restaurant, becoming a great server requires lots of experience. All servers should ensure customer satisfaction is their main goal, then prioritize safety, pay attention to details, know the menu and understand how to leverage technology.
These are all essential skills for any restaurant server in 2022, but what truly sets a server apart from the rest are interpersonal skills and a fantastic attitude that creates a more positive work and dining experience for everyone.