You only need to look at pizza chains to see that automation is the wave of the future. It started with Domino’s delivering pizzas via autonomous cars in Germany. Later they added delivery drones while Little Caesars received a patent for a robotic arm to help make pizzas. And Zume, the California-based pizza chain, is using robotics to make pizzas in trucks as they’re on their way towards customers’ doors.
And pizza chains are not alone in understanding the benefits of automation in the restaurant industry. McDonalds, which has been taking the lead in improving their customers’ experience in the fast food industry for years, introduced kiosks. And now they're working on enabling technology that will personalize their customers’ experience.
Many other food and beverage businesses will also be adopting more automation because of some of the following benefits:
Focus on the customer experience. The primary goal of increasing automation is to provide your customers with excellent service. When you bring ease and convenience to the ordering process, decrease the time it takes to receive their food and provide them with excellent food, beverage and service you can significantly increase your customer loyalty.
Check out how NCR enabled contactless payments using QR codes with Mad Mex’s Aloha restaurant POS system and offers their customers a completely contactless payment option.
Increase production and efficiency. The thing about robots, kiosks and a mobile app is that they don't need to take any breaks—ever. That means they can produce food and beverage orders at much higher speed than humans can and they can do it without making mistakes. That means serving more customers and doing it so that they are satisfied.
Reduce labor costs. Even a partially automated restaurant means that you'll be able to operate with less staff members which could mean big savings. Labor is the largest cost for restaurants with an average of between 30 and 35 percent of your sales going to your staff. If you could reduce that by even five to 10 percent, you'd be able to invest it in your restaurant to increase business.