The labor shortage is the most important challenge facing the restaurant industry in 2021. In fact, according to CBS News, nearly 4 in 10 restaurants report that they’re having difficulty hiring enough staff. At the beginning of the COVID-19 crisis, thousands of restaurant workers were laid off or furloughed due to severe economic downturn.
Unemployment insurance applications skyrocketed, and many former employees were forced into dire financial situations, with both their homes and families at risk. Yet, now that things seem to be turning around, those same employees aren’t returning to work as expected.
Although current trends suggest that there’s no need to panic, you may still need to address the challenge of operating with fewer staff, especially as more customers leave home and rush to brick-and-mortar restaurants. One of the best ways you can accomplish this is through the use of technology.