Right now, essential businesses like grocery retailers, banks and credit unions are facing a much higher volume of store and ATM transactions. In many ways, it’s like a second peak season—that time over the holidays that typically sees a much higher volume of transactions. Today, as more regions and territories begin to return to full operations, implement new operating protocols or consider reopening strategies, businesses will face a number of challenges. Deploying remote, digitally connected services can help.
In many ways, remote monitoring services that protect device availability can be a key strategy in keeping businesses and experiences available and, if temporarily closed, reopen faster. In fact, as part of its Operation Open Doors campaign, the National Retail Federation provides a series of resources to help store owners prepare to reopen, including a checklist. Among its recommendations is a suggestion to prepare equipment for startup.
In the banking industry, amid temporarily closed branches, shorter hours and limited services, consumers are using ITMs, ATMs and digital banking platforms much more often. These devices must be up to the task of handling additional traffic. According to the American Bankers Association, financial institutions have ensured business continuity by encouraging customers to use technology to manage their finances remotely. Similarly, the banking industry can rely on remote services to help monitor the performance and health of ATMs, ITMs and mobile banking software to make sure these consumer lifelines are always available.
Businesses are also beginning the task of reopening—and getting this right will be make-or-break for many. The last thing anyone wants to think about during such an intense time is how to keep an ATM running or troubleshooting an issue with a self-checkout system.