Published May 21, 2020
Right now, essential businesses like grocery retailers, banks and credit unions are facing a much higher volume of store and ATM transactions. In many ways, it’s like a second peak season—that time over the holidays that typically sees a much higher volume of transactions. Today, as more regions and territories begin to return to full operations, implement new operating protocols or consider reopening strategies, businesses will face a number of challenges. Deploying remote, digitally connected services can help.
In many ways, remote monitoring services that protect device availability can be a key strategy in keeping businesses and experiences available and, if temporarily closed, reopen faster. In fact, as part of its Operation Open Doors campaign, the National Retail Federation provides a series of resources to help store owners prepare to reopen, including a checklist. Among its recommendations is a suggestion to prepare equipment for startup.
In the banking industry, amid temporarily closed branches, shorter hours and limited services, consumers are using ITMs, ATMs and digital banking platforms much more often. These devices must be up to the task of handling additional traffic. According to the American Bankers Association, financial institutions have ensured business continuity by encouraging customers to use technology to manage their finances remotely. Similarly, the banking industry can rely on remote services to help monitor the performance and health of ATMs, ITMs and mobile banking software to make sure these consumer lifelines are always available.
Businesses are also beginning the task of reopening—and getting this right will be make-or-break for many. The last thing anyone wants to think about during such an intense time is how to keep an ATM running or troubleshooting an issue with a self-checkout system.
Here are three additional reasons why retailers, restaurants and financial institutions are turning to remote digital connected services:
Some banks, retailers and restaurants have already started to partner with third parties to monitor remotely the health of their self checkouts, scanners, cash registers, ATMs, ITMs and other devices. With constant monitoring and management of their IT assets, not only can businesses practice physical distancing and focus on managing operations in light of the pandemic, but they also can proactively detect small inconsistencies that could disrupt devices—and peak season business.
One of the greatest benefits of technology is that it makes our lives easier. Now more than ever, it’s a good time for businesses to consider remote technology as a means to get back to business faster, and gain more time to focus on redesigning a memorable customer experience.
We’re committed to helping financial institutions, restaurants and retailers of all sizes navigate the many challenges of the COVID-19 outbreak. For more information—contact NCR.
Our Services team is on the job, right now, safely keeping commerce running everywhere around the world. And we’re providing guidance, solutions and recommendations.
You can find us on NCR.com, have us call you back, call us in the U.S. at 1-800-CALL-NCR or call outside of the U.S. at 1-937-445-1936.