The benefits, therefore, are clear and more and more businesses are adding them to their service offerings. However, they do not come without issues and the sheer number of different POS systems available mean that businesses can find themselves faced with a bewildering array of choices. Without the right planning and consideration, implementing this technology can be difficult. Mistakes here could lead to a host of problems which hinder rather than benefit your business. For this reason, it can be useful to get help from qualified experts who can assess your business and recommend the right implementation for you.
The first thing to consider is to make sure you have the infrastructure in place to make sure you can support the system. Most will operate using the internet, so it stands to reason that you’ll need to have excellent Wi-Fi coverage. The traffic being passed over these networks and the adoption of solutions such as orders from the table are creating a dramatic acceleration in data capacity requirements of businesses.
Fortunately, internet speeds have developed to match. In a short space of time, businesses have gone from super-fast broadband to ultra-fast broadband with speeds of 1,000 mbps and more. Extra speed comes at an increased cost which may be prohibitive, but it is worth considering how quickly digital transformation is taking hold.
Look at where we have come over the past couple years and think about how things might change in the near future. Having more capacity than you need gives your business the ability to scale up capabilities to ensure it is constantly satisfying the latest needs of their customers.
To be on the safe side, it may also be important to have redundancy measures in case internet coverage fails. Many smaller and remote businesses in which coverage may not be as reliable are choosing several Wi-Fi networks to ensure they always have an option in case coverage for one network goes down.
For mobile operations which extend well beyond the borders of a bricks and mortar store, having effective and reliable mobile internet coverage will be vital to ensure ongoing and reliable coverage.
However many networks you have and whatever redundancy measures you put in place, it will also be useful to ensure you have a reliable offline mode. This means that even if the worst happens – such as a power outage or interruption of all internet coverage – you can continue to serve customers. Devices will store all relevant information transferring it to central systems when needed.
The need for backup also highlights the benefit of cloud services. Cloud based enterprise management systems are becoming increasingly popular and allow businesses to capture information from all parts of their business and bring it into a centralized location. This allows them to generate more insights into their operations, but it also allows for offsite backup. In case of any problems in your store, all your information will be held securely.
The cloud brings obvious considerations of security. The development of mobile solutions inevitably makes data more mobile and therefore at risk. Any business will have to ensure the personal data of customers is transferred securely and that measures are in place to mitigate any breaches which do occur. Digital due diligence will be a vital element when engaging with customers.
Existing technology can become an additional complication. Costs can escalate very quickly if you aren’t able to integrate a mPOS system with your existing hardware. If you need to purchase a new phone or other equipment to use it, the costs can mount up quickly, not to mention the additional disruption which comes from having to upgrade from existing systems.