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NCR VOYIX CORONAVIRUS RESPONSE RESOURCES

Mobile hardware cleaning guide

Published April 10, 2020

Read the article below for cleaning best practices or click the link to download your own file.

Cleaning DO's

DO use a microfiber cleaning cloth or cloth towel

DO spray the cleaner onto a cleaning cloth or cloth towel and then wipe the surface to be cleaned

DO clean with a cloth or towel that is damp but not soaked or dripping wet

DO consult trained service personnel for cleaning of the interior of electronic equipment

Cleaning DON'Ts

DO NOT spray cleaners directly onto equipment

DO NOT use abrasive cleaners (powders) or abrasive cleaning materials (scrub brush, scouring pad, etc.)

DO NOT soak the electronic equipment with cleaning liquid

MyMobileMoney card reader

To help protect employees and customers, we recommend you clean your card reading device after every use. Here are a few tips:

 

1. Use a soft cloth dampened with soapy water to clean the outside of the terminal. Avoid excessive wiping, which might cause damage.

 

2. Use a pre-dampened cloth and don't spray liquid directly onto the reader to avoid damage.

 

Terminal

Avoid exposing the terminal to the direct rays of the sun.

 

Smart card reader

Do not put anything into the slot of the smart card reader.  

 

Disinfectant products

The following are safe for MyMobileMoney:

 

  • Hydroalcoholic solution can only be used when on a pre-dampened cloth.
  • Some hydroalcoholic solutions may include isopropyl alcohol. This can be used on every part of the device if the isopropyl alcohol concentration is below 20%.
  • Do not use solvents, detergents or abrasive products as they may damage the plastic or electrical contacts.
  • Do not use alcohol cleaning solutions (70% isopropyl alcohol) on the plastic display lenses.

 

*Consult the Centers for Disease Control and Prevention (CDC) for disinfecting and cleaning processes. The CDC or the World Health Organization (WHO) are a good source of information. See the CDC’s Environmental Cleaning and Disinfection Recommendations. 

Keeping your hardware sanitized is critical to consumer health always. Especially now.

70%

Isopropyl Alchohol

Proper, frequent cleaning should not impact the life or performance of the equipment 

Leave the system powered on if you are cleaning surfaces that are touched during normal business operations. Surfaces that are not normally touched during regular operations, we recommend that you power down the machine 

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