Banking: Cleaning NCR Hardware

Updated March 27, 2020

Read the article below for cleaning best practices or click the link to download your own file.

Cleaning DO's

DO use a microfiber cleaning cloth or cloth towel

DO spray the cleaner onto a cleaning cloth or cloth towel and then wipe the surface to be cleaned

DO clean with a cloth or towel that is damp but not soaked or dripping wet

DO consult trained service personnel for cleaning of the interior of electronic equipment

Cleaning DON'Ts

DO NOT spray cleaners directly onto equipment

DO NOT use abrasive cleaners (powders) or abrasive cleaning materials (scrub brush, scouring pad, etc.)

DO NOT soak the electronic equipment with cleaning liquid

Banking hardware cleaning guide

In addition to guidance released by other sources, including the National ATM Council, the following guidelines will help protect your NCR hardware while you continue to ensure the safety of your customers and employees:

ATM touchscreens
All ATM touchscreens (internal and external) can be effectively cleaned with diluted detergent or up to 70% isopropyl alcohol solution.

Make sure you follow the cleaning procedure below to avoid damage to the touchscreen:

1. Clean the screen using a non-abrasive cloth and a diluted detergent solution, such as household soap and water. Do not apply any cleaning products directly to the screen and do not soak the cloth: wring it out before use.

2. Dry the screen with another soft cloth.

3. The screen can then be further cleaned by dampening a cloth with isopropyl alcohol solution, or using pre-packaged wipes, to wipe the screen. Do not apply any cleaning products directly to the screen and do not soak the cloth: wring it out before use.

Plastic & metal surfaces
Diluted detergent or up to 70% isopropyl alcohol solution can be used for cleaning plastic and metal surfaces of ATMs.

PIN pads
Diluted detergent or up to 70% isopropyl alcohol solution, can be used for cleaning PIN pads but they should then be wiped over again with clean water to prevent degradation of materials.

Disinfectant products
The following US Environmental Protection Agency (EPA) recommended disinfectants, or their equivalent, are safe for use on NCR products:

  • Clorox Disinfecting Wipes - Reg. No. 5813-79
  • Clorox Healthcare Bleach Germicidal Wipes - Reg. No. 67619-12
  • Clorox Commercial Solutions Hydrogen Peroxide Cleaner Disinfectant Wipes - Reg. No. 67619-25
  • Lonza Disinfectant Wipes - Reg. No. 6836-313
  • Lysol Brand Clean & Fresh Multi Surface Cleaner
    (20% cleaner solution to water ratio) - Reg. No. 777-89
  • Purell Professional Surface Disinfectant Wipes - Reg. No. 84150-1
  • Sani-Cloth Prime Germicidal Disposable Wipes - Reg. No. 9480-12

The CDC has also released information on how financial institutions can protect your employees at the branch


*Consult the Centers for Disease Control and Prevention (CDC) for disinfecting and cleaning processes. The CDC or the World Health Organization (WHO) are a good source of information. See the CDC’s Environmental Cleaning and Disinfection Recommendations. 

Keeping your hardware sanitized is critical to consumer health always. Especially now.


Isopropyl Alchohol

Proper, frequent cleaning should not impact the life or performance of the equipment 

Leave the system powered on if you are cleaning surfaces that are touched during normal business operations. Surfaces that are not normally touched during regular operations, we recommend that you power down the machine 

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