With ATM as a Service you receive a strategic partner that will manage the day-to-day services needed to efficiently run your ATM channel, while you benefit from having only one point of contact to help get it all done. That way you free up resources that can be re-allocated to other strategic projects within your FI, such as digital transformation. So, ATM availability, self-service innovation, and channel modernization and digitization would no longer be your direct concern. With access to industry experts, customer engineers, developers, along with managed services trained professionals, it’s like hiring a whole new department of highly specialized resources to help remove the burden of ATM channel operations.
And with an expert that has constant eyes on your ATM channel, you gain ongoing monitoring and remote support to detect and solve any outages or other issues before they impact your customers. So, you can improve the availability of your ATM while customers also benefit from having access to their cash at their own convenience. And you reduce the risk of your customers finding an ATM not working when they need it, which improves consumer satisfaction, experience and loyalty.
You’ll also gain innovation and the latest technologies and that can mean a lot to your customers. Today, consumers adopt new technologies faster than ever before and they expect the brands they use to be early adopters, too. But, finding ways to keep up with all of the trending technologies can be challenging, costly and requires greater agility for FIs that have traditionally-siloed systems.
So, with ATM as a Service you’ll gain access to a whole new pool of intelligence and industry expertise to add to your existing team. This additional resource delivers market insights and knowledge gained across a wide client base that you can tap into to help inform and drive your own strategy. Whether you want to improve middle office transformation to facilitate digital integration, upgrade your ATM channel to deliver savings and efficiencies in cash management or integrate the latest consumer technology advancement into your mix, ATM as a Service can help.
Of course, you’ll need to think about the costs of outsourcing the management of your ATM channel. When you consider how ATM as a Service helps you make other improvements, you may find that the cost of outsourcing is offset by how it enables your business. In addition, you can navigate costs with different options for payment. Whether it’s predictable monthly fees for a certain amount of time or turning a CAPEX cost into OPEX, ATM as a Service enables FIs to achieve their strategic objectives within an agreed upon and planned payment structure.
If ATM as a Service benefits sound like they would be the right fit for what you’re looking for then schedule a consultation with our ATM as a Service team today.