Video banking at Interactive Teller Machines (ITMs) gives banks and credit unions a way to provide personal assistance without customers having to go inside. It also allows your financial institution to extend banking hours without doing so at every branch.
And, during this time of social distancing, ITMs can protect your customers and your staff, providing a safe and hygienic way to transact. Customers can use the ITM to talk to a teller or conduct complex transactions they’d usually handle in the branch or lobby, all from the safety of their car or a walk-up ATM.
For tellers, they offer the practical ability to securely control every keystroke, if required, to assist the customer, while helping reassure them that important services are still accessible.